Your news hub for returns

We love to share our knowledge! On this page you'll find practical tips, the latest news, webinars and e-books on how to get the most out of your returns process.

Case Studies Webinars Downloads Blogs In the Media Returnwiki

Case studies

How Steve Madden reduced its return rate by 12.7%

In this article, we'll explore Steve Madden's return-related goals and the significant impact achieved within the first 90 days after launching on the Returnista platform.

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How Protest manages to reduce returns by 48%

Reduce returns in 3 steps with Returnista

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How EsQualo encourages exchanges during the returns process to retain sales

Read why EsQualo chose to use Returnista's exchange service.

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Webinars

Retaining more revenue from returns in a challenging market

Retaining more revenue from returns in a challenging market

The best return policy for your webshop

Hear from EsQualo on how to retain sales after Black Friday

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The Returnista Post

Get the best return tips, updates and latest return news

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Downloads

20 steps from Filling Pieces to drop return rate

By

Quinten Muller

An easy step-by-step plan to reduce your returns - Filling Pieces used this to reduce their return rate by 21%!

Research: charging for returns earns you more

By

Olivier Muller

H&M, Zara and Boohoo are moving away from free returns. Many online stores want to follow, but are afraid of what that will do to their sales. Returnista looked into it.

Choose the right return solution with this handy checklist

By

Robert van den Eeckhout

Do you know what you need to solve your return problem? Probably not. That's why we created a checklist.

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Blogs

How to become more profitable today

The focus has shifted from growth to profitability. Read this article for inspiration for your store.

Blocking serial returners from your online store in 5 steps

Sometimes seemingly small changes can yield huge savings.

Why every online store needs the Return Impact Index

In most stores, about 25 products cause the most returns. These products not only affect your profits, but can also damage your store's reputation. With the 'Return Imp

In the media

Returnista nominated for 'Best Logistics Solution' in Germany

Ecommerce Germany

Returnista nominated for 'Best logistics solution' for German market

Returnista to be a guest on NPO Radio 1

Olivier Muller (founder of Returnista) guest on Radio 1 to talk about the return problem in E-commerce

Returnista #6 in Deloitte Technology Fast 50

London-based Deloitte, a management consultancy company, organized the 23rd edition of Technology Fast 50, an annual ranking that recognizes fast-growing technology startups in the Netherlands for their exceptional growth performance.

Returnista in the Financial Times

The Financial Times

Returnista has been ranked number 29 in the list of 1,000 fastest-growing companies in Europe by the Financial times

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Return wiki

Refund Rate

The refund rate is a measure of the number of returns that result in a refund.

Retention Rate

The retention rate is the measure of retaining satisfied customers and revenue in the returns process by looking at the number of repeat purchases and accepted refunds.

Interested in retaining sales and reducing returns?

We are happy to tell you more about our all-in-one return solution. Get in touch: completely free of charge and without obligation.

Leading the way to zero returns

Headquarters:
Koivistokade 76
1013BB Amsterdam
The Netherlands
CoC number: 69019460

DACH office:
Franz-Joseph-Str. 11
80801 Munich
Germany

Product

Encourage exchanges

Lower your returns

Improve customer experience

Flexible returns

Reduce customer queries

Process returns faster

Products & services

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