Return Policy

Return policy is a company's policy that defines how customers can return, exchange or refund products and provides information on the terms and procedure for returns.

Is a return policy mandatory?

No, a return policy is not required under EU law. It is only advisable for online stores to have a clear return policy to promote customer satisfaction and loyalty and save costs.

What is a good returns policy?

A good returns policy is clear and transparent, offers flexibility and ensures an efficient and environmentally friendly returns process.

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A good return policy consists of 5 essential components:

• Return time
• Return Costs
• Effort for the customer
• Return options
• Recovering money

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Together, these can contribute to a positive customer experience, reputation, customer loyalty and cost savings for the company.