All the tools you need to streamline your returns process

Printerless returns
Returnista contract
Live chat support
Return module EU
Branded frontend
Insight into returns
Paid / free of charge return
(+0.15 transaction fee / return) (weekly payment)
Pick-up at the front door
Branded emails
Integration ecom platfrom
Data insights product level
Customisable frontend
Remove watermark
Exchanges & Store credit
Refunds
Personal account manager
Load your own contracts
Adding stock
Return consultant
Branded tracking page
Multi return address

Small

€39/month

< 500
retouren/maand
Paperless returns
Returnista contract
Live chat support
Return module Worldwide
Branded frontend
Insight into returns
Paid / free of charge return (+0.15 transaction fee / return) (weekly payment)
Pick-up at the front door
Branded emails
Integration ecom platform
Data insights product level
Customisable frontend
Remove watermark
Exchange & store credit
Refunds
Personal account manager
Load your own contracts
Adding stock
Return consultant
Branded tracking page
Multi return address

Medium

€89/month

500 - 2000 returns/month
Paperless returns
Returnista contract
Live chat support
Return module Worldwide
Branded frontend
Insight into returns
Paid / free of charge return (+0.15 transaction fee / return) (weekly payment)
Pick-up at the front door
Branded emails
Integration ecom platform
Data insights product level
Customisable frontend
Remove watermark
Exchange & store credit
Refunds
Personal account manager
Load your own contracts
Adding stock
Return consultant
Branded tracking page
Multi return address

Large

€249/month

2500 - 10000 returns/month
Paperless returns
Returnista contract
Live chat support
Return module Worldwide
Branded frontend
Insight into returns
Paid / free of charge return (+0.15 transaction fee / return) (weekly payment)
Pick-up at the front door
Branded emails
Integration ecom platform
Data insights product level
Customisable frontend
Remove watermark
Exchange & store credit
Refunds
Personal account manager
Load your own contracts
Adding stock
Return consultant
Branded tracking page
Multi return address

enterprise

Custom pricing

10000+ returns/month
Contact us

All the tools you need to optimize your returns process

Returnista helps you to improve the customer journey, save time and increase your profits through actionable insights.

Features

  • Data to reduce returns

  • International returns

  • Attractive return rates

  • Extensive track and trace

  • Wide choice of carriers

  • Encouraging exchanges

  • Home collection of returns

  • 7 days a week customer service

  • Co2 neutral returns process

  • Portal in own look and feel

From €39.95

Schedule a free demo to experience how we can help you optimize your returns process!

small

€39

/month
  • Everything from Small +

  • Printerless returns

  • Returnista contract

  • Live chat support

  • Return module EU

  • Branded frontend

  • Insight into returns

  • Paid / free of charge return
    (+0.15 transaction fee / return) (weekly payment)

Request a demo
No success fee
medium

€89

/month *.
  • Everything from Small +

  • Pick-up at the front door

  • Branded emails

  • Integration ecom platfrom

  • Data insights product level

  • Customisable frontend

  • Remove watermark

  • Exchanges & Store credit

  • Refunds

Request a demo
Excl. success fee
large

€249

/month*
  • Everything from Medium +

  • Personal account manager

  • Load your own contracts

  • Adding stock

  • Return consultant

  • Branded tracking page

  • Multi return address

Request a demo
Excl. success fee

What our customers think

Reviews 5,842 - Excellent

5

Michaela - Netherlands

Everything was simple and absolutely perfect!

5

Michaela - Netherlands

Everything was simple and absolutely perfect!

5

Michaela - Netherlands

Everything was simple and absolutely perfect!

5

Michaela - Netherlands

Everything was simple and absolutely perfect!

5

Michaela - Netherlands

Everything was simple and absolutely perfect!

Returnista makes you money and thus costs nothing.

We do have rates. Choose the pack that suits you below.

Monthly

annual

Get 2 months FREE when you pay a year in advance

Basic Pack
€99
/ month

A good and solid returns process for all your national and international returns.

Integration with your eCom platform
Returns portal in your branding
Set your own return reasons
Use Returnista's logistics contracts
Returns from 28 countries
Demo requests
Essential Pack
€149
/ month

A returns process for fast-growing brands that want to offer the best experience including exchanges.

Everything in the Basic Pack
Exchanges & Store Credit *
Basic insights
WMS pre-notification
Returns from 28 countries
Demo requests
Professional Pack
€249
/ month

A returns process for fast-growing brands incl. extensive options to save a lot of time.

Everything in the Essential Pack
Use your own logistics contracts
Deep insights
Manage your refunds
Earn with your logistic return flow
Demo requests
Enterprise
Custom

An all-in solution for brands that have custom requirements for setting up the returns process perfectly.

Everything in the Professional Plan
Automate refunds
Make connections with your BI-tools
Personal Success Manager
24/7 support
Demo requests
small

€39

/month
  • Everything from Small +

  • Printerless returns

  • Returnista contract

  • Live chat support

  • Return module EU

  • Branded frontend

  • Insight into returns

  • Paid / free of charge return
    (+0.15 transaction fee / return) (weekly payment)

Request a demo
No success fee
medium

€89

/month *.
  • Everything from Small +

  • Pick-up at the front door

  • Branded emails

  • Integration ecom platfrom

  • Data insights product level

  • Customisable frontend

  • Remove watermark

  • Exchanges & Store credit

  • Refunds

Request a demo
Excl. success fee
large

€249

/month*
  • Everything from Medium +

  • Personal account manager

  • Load your own contracts

  • Adding stock

  • Return consultant

  • Branded tracking page

  • Multi return address

Request a demo
Excl. success fee

What our customers think

Reviews 5,842 - Excellent

5

Michaela - Netherlands

Everything was simple and absolutely perfect!

5

Michaela - Netherlands

Everything was simple and absolutely perfect!

5

Michaela - Netherlands

Everything was simple and absolutely perfect!

5

Michaela - Netherlands

Everything was simple and absolutely perfect!

5

Michaela - Netherlands

Everything was simple and absolutely perfect!

We are here for all your questions

In which countries is Returnista available?

Returnista is available in 28 countries. Currently, we are available in 26 EU member states, the United Kingdom and the United States. We will expand our offerings on a continuous basis in 2023!

What does Returnista give me?

By using the smart exchange tools, Returnista can help your brand retain a large part of its turnover. Turnover that would otherwise have been lost. Returnista's tools retain 25-40% of the total value of products returned from your store.

How is the commission on exchanges calculated?

Returnista charges a commission on return orders that are successfully exchanged. A successful exchange is an exchange that is not returned by the consumer. The commission is charged after the end of the billing cycle.

How long will it take to get started with Returnista?

After an agreement has been made, we can start linking Returnista to your store. Making the link and setting up the returns portal takes 1-2 hours. After that you are ready to go!