Returns portal

Online environment where your customers register their returns and are encouraged to make an exchange. Completely in your own house style.

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"Returnista's returns portal connects very well with the online shopper. It works pleasantly, quickly and it is completely designed in our own house style. The big advantage is that during the return process, consumers are given the option to easily exchange an item."

Bas Jansen

Owner of EsQualo

Easy login

At Returnista, customers simply log in with their e-mail (or zip code) and their order number. Can't find their order number for a while? No problem. Via the magic link, they receive the order number directly in their e-mail.

Available 24/7, on any device

Through the returns portal, customers can report their returns online, 24/7, on any device. No need for your customer service to get involved.

Optimal returns process

If your customers decide to return an item, you want them to be able to do so without any hassle. So no paper forms where they have to figure out which item belongs to which product code. But an online portal that guides them step by step through the returns process.

Encourage exchanges

An item that comes back often means lost sales. That's why we have the exchange service. Thanks to our integration with your systems, you can immediately offer a size smaller (or larger) based on live stock. This way, you don't have to spend extra marketing costs to acquire new customers, but keep your sales with that same customer.

Completely in your own brand style

The return portal can be set up in your own house style. Logo, image, text and even the language can be customized. This ensures that all the benefits of Returnista are associated with your brand.