Ease customer service pressure with the return portal for online retailers

Enhance customer satisfaction with Returnista's self-service return portal, offering maximum flexibility for returns and exchanges.

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"Returnista's returns portal connects very well with the online shopper. It works pleasantly, quickly and it is completely designed in our own house style. The big advantage is that during the return process, consumers are given the option to easily exchange an item."

Bas Jansen

Owner of EsQualo

Effortless returns or exchanges

Your customers simply submit their return or exchange with their email, zip code or order number. Your customers then receive automatic updates on the status of their return. This way you reduce the number of customer service inquiries.

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More exchanges instead of returns

Say goodbye to lost sales from returns. Through direct exchanges and store credit, you provide immediate alternatives, retaining up to 40% of sales from returns, and keeping existing customers satisfied.

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Always accessible, without customer service intervention

Your customers can register their return or exchange at any time. The returns portal is self-explanatory, always accessible and works on any device.

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Register returns easily and independently

Your customers report their returns, without intervention from your customer service, error-free. Step by step, the right questions and order data are combined to complete the return notification.

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Customer-oriented and in your own brand style

Returns are no fun for your customers either. Turn a negative moment into a positive experience with a customer-focused returns portal, completely in your corporate identity.

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