Online environment where your customers register their returns and are encouraged to make an exchange. Completely in your own house style.
Owner of EsQualo
At Returnista, customers simply log in with their e-mail (or zip code) and their order number. Can't find their order number for a while? No problem. Via the magic link, they receive the order number directly in their e-mail.
Available 24/7, on any device
Through the returns portal, customers can report their returns online, 24/7, on any device. No need for your customer service to get involved.
Optimal returns process
If your customers decide to return an item, you want them to be able to do so without any hassle. So no paper forms where they have to figure out which item belongs to which product code. But an online portal that guides them step by step through the returns process.
An item that comes back often means lost sales. That's why we have the exchange service. Thanks to our integration with your systems, you can immediately offer a size smaller (or larger) based on live stock. This way, you don't have to spend extra marketing costs to acquire new customers, but keep your sales with that same customer.
Completely in your own brand style
The return portal can be set up in your own house style. Logo, image, text and even the language can be customized. This ensures that all the benefits of Returnista are associated with your brand.
Do you also want to offer your customers an optimal returns process?
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Create an optimal return experience
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