Join returnista to zero returns

Returns are the biggest problem for online stores today. At Returnista, we believe that the return process should not be a cumbersome and time-consuming process. If you want to guarantee the optimal customer experience as an organization, you will have to fully optimize the return process.

That is why we offer a return management platform that transforms the return process from a cost item to a revenue generator. Today, more than 1,000 customers automate and optimize the return process with Returnista. Thanks to real-time visibility into return data, a convenient exchange service and access to all transportation services, companies retain 40% of their revenue.

With the environment in mind, we want to enable every online store in the future to work toward a world where returns are a thing of the past. Will you join us on the road to 0 returns?

From cost to revenue generator
with an eye on the environment

12%

Fewer returns

Reduce the number of returns by understanding the return behavior of your customers

35%

Less turnover loss

Offer smart exchanges and coupons in the return process and avoid losing sales

40%

Less customer contact

Give consumers the information they need and avoid unnecessary questions

100%

Larger sales market

Get access to all carriers in Europe and enable foreign returns

Want to know what you can save? Book a demo

Frustration surrounding the return process

was the start of the successful enterprise

The Netherlands is a champion of returns. Our country has a return rate of 13%. For webshops a block to the leg. Especially since figures show that a complex return process deters 80% of the Dutch.

Olivier and Quinten also experienced this when they stood at the tobacconist's for the umpteenth time to return a pair of non-fitting shoes. That was the moment when Olivier and Quinten, young entrepreneurs, wanted to put an end to the cumbersome and time-consuming return process once and for all.

Where online stores previously focused primarily on the purchase process, Returnista provides online stores with a solution that allows them to offer an optimal customer experience at every touchpoint of the customer journey.  

We are Returnista,

Annabel Wittebrood
Customer Support
Annabel Wittebrood
Customer Support
Marcella de Boer
Customer Success
Marcella de Boer
Customer Success
Jesper Breuers
Account Executive
Jesper Breuers
Account Executive
Maurice Prince
Finance & Strategy
Maurice Prince
Finance & Strategy
Benjamin Le Collen
Partner Manager
Benjamin Le Collen
Partner Manager
Ananda Brandão
Product Manager
Ananda Brandão
Product Manager
Duco de jong
SDR
Duco de jong
SDR
+35
other toppers!
+35
other toppers!

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Working at Returnista

Returnista in Figures
They speak for themselves

1000+

Satisfied customers

5

Countries active

40+

Employees

Satisfied customers
is what we do it for

Testimonial Image

"Very excited about this service, returns are really a hassle, but not with Returnista."

Maaike Buunders

Supervisor Customer Care, My Jewellery
Testimonial Image

"We've teamed up with Returnista to improve and simplify our return process within Europe for all our Love Stories customers."

Giuseppe Hentenaar

Head of E-Commerce, Love Stories
Testimonial Image

"The complete return process now runs super smooth. And if something does go wrong, you are helped quickly, professionally and friendly."

Frank van Dam

Team Lead Customer Service, Stoov

Wondering what we can do for you?
Our customers will gladly tell you

Read all case studies