Reduce returns by understanding your customers' return behavior.
Offer exchanges during the return process to retain valuable sales.
Less customer contact
Give consumers the information they need and avoid unnecessary questions.
Get access to all carriers and enable foreign returns.
We founded Returnista in 2017 when we realized, to our amazement, how little attention was being paid to one of the largest pain points in the online customer journey: returns. Back then, online stores accepted a 40%+ return rate as a part of doing business, not fully taking into account how returns were hurting their financial performance, customer loyalty, and the environment.
Five years later, the world looks quite a bit different. Finally, there is a big shift in thinking. A shift towards a more sustainable way of doing business, and a lofty (but achievable) goal to make eCommerce returns a thing of the past to help lower the environmental impact of the industry.
Returnista aims to lead the way in making that shift towards sustainability a reality by helping our customers discover more about their returns process, and leading the way to zero returns. And if a return happens anyway, we will at the very least arrange a wonderful experience for consumers, and extra revenue for our clients in the process.
CEO and Founder, Tiny Library
Supervisor Customer Care, My Jewellery
How EsQualo encourages exchanges during the returns process to retain sales
We are happy to tell you more about our all-in-one return solution. Get in touch: completely free of charge and without obligation.