12% fewer returns thanks to insight into return behavior

Returnista gives you insight into the return behavior of your customers. Do you have certain products that are returned more often than average? Use the return data to steer the sales process to reduce the number of returns.

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12% fewer returns thanks to insight into return behavior

"We paid a lot of attention to our product videos, photos and descriptions thanks to the insights into our returns. This has allowed us to reduce our return rate from 47% to 32%."

Bas Jansen

Owner of EsQualo

Get the data you need

To lower your return rate, it's important to have the right data. Returnista's dashboard lets you zoom down to the SKU level to see which products are being returned more often than average and for what reason. For example, you can see exactly which sweater in your inventory is often returned for being too large, or which pants don’t live up to the reality of their pictures in your webshop. Using this data, you can make improvements that matter throughout the sales process — such as taking better photos, or writing better descriptions.

Optimize your offering

Returnista goes one step further. By collecting data on the return behavior of your customers, you gain insight into what your various customers like and buy the most. Using your return data helps you optimize what you offer and make personalized suggestions. After all, the better the offer matches personal preference, the fewer returns you will have.

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