Leading the way to zero returns

Nearly 70% of clothing purchased online is returned due to incorrect size. Only 10% of these customers reorder a new size, making online stores lose money. The solution? Get to know the Returnista exchange service. Our platform allows customers to immediately exchange their item for the correct size with minimal effort, helping online stores retain up to 40% of their turnover.

With Returnista's returns platform, you turn your return flow into a data-driven process. This data helps you better understand the return behavior of your customers by tracking which stock-keeping units (SKUs) are returned and for what reason. Getting to know what causes your customers to return products at the front end of the returns process helps you better respond to their needs, and provides the opportunity to reduce returned items by up to 12%.

A complex returns policy deters up to 80% of customers from returning to your business. Creating a smooth customer experience from start to finish is what makes an online store a success. Returnista helps you automate and optimize, creating a simple, completely online return process for your customers.

Returning via DHL, DPD or another (inter)national carrier? Thanks to partnerships with local carriers, Returnista now has more than 120,000 drop-off points and you can create a pleasant return experience for your customers worldwide.

Online stores are seeing a huge increase in the number of questions they get about returns. These often simple questions steal precious time from your customer service staff—time that could be spent tackling bigger issues. Returnista's dashboard offers a way to do things a bit differently by providing answers to frequently asked questions, and offering customers regular status updates on their returns. The result? Up to 80% fewer questions, and more time for your customer service team to do what they do best.