Research: charging for returns earns you more
The e-commerce market has boomed in recent years. But, with that growth, returns have also increased significantly. To reduce return costs, major brands such as H&M and Zara have announced they are charging fees. Many online stores want to follow suit, but are afraid of the consequences. Is that justified? Returnista dived into the data and they show surprising results.
With this survey you will gain insight into:
- Return rates from other online stores
- The effect of paid vs free returns
- What paid returns get you at the bottom line