Your partner in returns

Returnista wants to work with you to get the most out of your returns. That's why we provide a good onboarding first, so we can then help translate your returns goals into practice. Do you have questions in between? Even then our customer success managers are there for you.

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"Our complete returns process now runs super smooth. If anything does go wrong, you are helped in a quick, competent, and kind manner."

Frank van Dam

Teamlead Customer Service, Stoov

Read our customer stories

6 steps to a successful onboarding

We understand that every organization is different and that not every organization has the same knowledge and experience to get the most out of their returns process.

That's why you'll be in close contact with our customer success managers. An experienced team that will help you achieve your return goals.

Our customer success managers have already helped more than 1,000 organizations succeed, so they know what it takes to guide you well. Even if you're not tech-savvy .

1 Technical integration

Whether you use Magento, Shopify, or Lightspeed, we will help ensure a successful integration with your system.

2 Returns portal personalization

Our customer success manager will help you understand your default settings, configure your portal to your set goals, and integrate your brand style for a personalized customer experience.

3 Carriers & rates

In this phase, we determine together which carriers you want to work with and from which countries shipments can be returned.

4 Demo platform

Once the returns platform is set up, of course you want to see the end result. That's why we give you a virtual tour of the dashboard and returns portal.

5 Live

Finally, the big moment is here! A link will now appear on your returns page that will lead the way to fewer returns, more exchanges, and better sales.

6 Success reviews

Our support continues even after going live. Our customer success managers regularly evaluate the use of your returns platform and - if necessary - suggest specific improvements.