Your partner in returns
Returnista wants to work with you to get the most out of your returns. That's why we provide a good onboarding first, so we can then help translate your returns goals into practice. Do you have questions in between? Even then our customer success managers are there for you.
Frank van Dam
Teamlead Customer Service, Stoov
6 steps to a successful onboarding
We understand that every organization is different and that not every organization has the same knowledge and experience to get the most out of their returns process.
That's why you'll be in close contact with our customer success managers. An experienced team that will help you achieve your return goals.
Our customer success managers have already helped more than 1,000 organizations succeed, so they know what it takes to guide you well. Even if you're not tech-savvy .
Whether you use Magento, Shopify, or Lightspeed, we will help ensure a successful integration with your system.
Returns portal personalization
Our customer success manager will help you understand your default settings, configure your portal to your set goals, and integrate your brand style for a personalized customer experience.
Carriers & rates
In this phase, we determine together which carriers you want to work with and from which countries shipments can be returned.
Once the returns platform is set up, of course you want to see the end result. That's why we give you a virtual tour of the dashboard and returns portal.
Finally, the big moment is here! A link will now appear on your returns page that will lead the way to fewer returns, more exchanges, and better sales.
Our support continues even after going live. Our customer success managers regularly evaluate the use of your returns platform and - if necessary - suggest specific improvements.
A fully integrated return solution
Discover how Returnista's return solution fully integrates with your current infrastructure.
A lasting partnership
Looking for a partner who will work with you to solve your return problem? Our advisors will be happy to tell you more about it.