A return form is a document that customers fill out in order to return a product. It usually contains information such as:
- Order number
- Article number
- Reason for return
- Desired solution
Simply put, a return form helps retailers efficiently process returns.
A modern alternative is to offer an online returns portal where your customers can easily register their returns and where you immediately have the ability to initiate an exchange process to retain revenue.
Is a return form required?
Customers are not required to use a return form. They can also use other means of communication, such as e-mail or telephone, to register their return, legally speaking. Of course, the return form is useful because it contains standardized information for your return process.
We are happy to tell you more about our all-in-one return solution. Get in touch: completely free of charge and without obligation.