Offer your customers a pleasant return experience

Easy online return registration

A complex returns policy drives away, on average, around 80% of consumers. With Returnista, you no longer have to worry about that because we automate and simplify the returns process. A customer can click through the automated Returnista returns process from their mobile in no time. It takes less than 2 minutes to register a return.

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Convenient, sustainable, paperless returns

Customers don't like hassle. Printing a return label is almost always that. Returnista makes it simple for customers, generating a barcode the moment an item is returned online that they can use to scan at one of our 1000+ delivery points —, without having to waste a single piece of paper or a drop of ink.

Flexible return location options

Does the customer happen to have a DHL or UPS drop-off point nearby? Then it is nice if the package can be delivered there. With Returnista you give your customer a choice of more than 120,000 drop-off points. Would your customer prefer the package to be picked up at their home, at their convenience? With Returnista a flexible pick-up service is also easily arranged.  

Delight customers with status updates

The moment a customer has delivered his package, all sorts of things can still go wrong in the customer's mind. With Returnista, you take away those worries. You have insight into where a package is located and you can proactively share this with your customer. And if there are still any questions, the dashboard gives you instant answers to frequently asked questions.

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