Offer your customers a pleasant return experience

Easy online return registration

A complex returns policy drives away, on average, around 80% of consumers. With Returnista, you no longer have to worry about that because we automate and simplify the returns process. A customer can click through the automated Returnista returns process from their mobile in no time. It takes less than 2 minutes to register a return.

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Convenient, sustainable, paperless returns

Customers don't like hassle. Printing a return label is almost always that. Returnista makes it simple for customers, generating a barcode the moment an item is returned online that they can use to scan at one of our 1000+ delivery points —, without having to waste a single piece of paper or a drop of ink.

Flexible return location options

Does the customer happen to have a DHL or UPS drop-off point nearby? Then it is nice if the package can be delivered there. With Returnista you give your customer a choice of more than 120,000 drop-off points. Would your customer prefer the package to be picked up at their home, at their convenience? With Returnista a flexible pick-up service is also easily arranged.  

Delight customers with status updates

The moment a customer has delivered his package, it may still raise all sorts of questions for your customer. With Returnista you take away those unnecessary customer questions. You have insight into the whereabouts of a parcel and can proactively share this with your customer. Should there still be questions, the Returnista support team is ready to help! 

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