Offer your customers a pleasant return experience

Did you know that 90% of consumers make a repeat purchase when the returns process goes smoothly? With Returnista, you can optimize and automate your returns process and give your customers a pleasant return experience.

Increase customer loyalty through a smooth returns process

Easy online return registration

A complex returns policy drives away, on average, around 80% of consumers. With Returnista, you no longer have to worry about that because we automate and simplify the returns process. A customer can click through the automated Returnista returns process from their mobile in no time. It takes less than 2 minutes to register a return.

Convenient, sustainable, paperless returns

Customers don't like hassle. Printing a return label is almost always that. Returnista makes it simple for customers, generating a barcode the moment an item is returned online that they can use to scan at one of our 1000+ delivery points —, without having to waste a single piece of paper or a drop of ink.

Discuss the possibilities

Flexible return location options

Does the customer happen to have a DHL or UPS drop-off point nearby? Then it is nice if the package can be delivered there. With Returnista you give your customer a choice of more than 120,000 drop-off points. Would your customer prefer the package to be picked up at their home, at their convenience? With Returnista a flexible pick-up service is also easily arranged.  

Read the case

Delight customers with status updates

The moment a customer has delivered his package, it may still raise all sorts of questions for your customer. With Returnista you take away those unnecessary customer questions. You have insight into the whereabouts of a parcel and can proactively share this with your customer. Should there still be questions, the Returnista support team is ready to help! 

"With Returnista, we have made the entire returns process - from sign-up to delivery - as simple as possible. Partly because of this, we now score a 9 on customer satisfaction."

Julie Munneke

CEO and Founder, Tiny Library

We help more than 1,000 organizations

optimize their returns process

Do you want to guarantee an optimal customer experience?

We'd like to show you how ASOS, Loavies, and Decathlon optimize their returns process.