Offer your customers a pleasant return experience
Did you know that 90% of consumers make a repeat purchase when the returns process goes smoothly? With Returnista, you can optimize and automate your returns process and give your customers a pleasant return experience.
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Easy online return registration
A complex returns policy drives away, on average, around 80% of consumers. With Returnista, you no longer have to worry about that because we automate and simplify the returns process. A customer can click through the automated Returnista returns process from their mobile in no time. It takes less than 2 minutes to register a return.


Convenient, sustainable, paperless returns
Customers don't like hassle. Printing a return label is almost always that. Returnista makes it simple for customers, generating a barcode the moment an item is returned online that they can use to scan at one of our 1000+ delivery points —, without having to waste a single piece of paper or a drop of ink.
Flexible return location options
Does the customer happen to have a DHL or UPS drop-off point nearby? Then it is nice if the package can be delivered there. With Returnista you give your customer a choice of more than 120,000 drop-off points. Would your customer prefer the package to be picked up at their home, at their convenience? With Returnista a flexible pick-up service is also easily arranged.


Delight customers with status updates
The moment a customer has delivered his package, all sorts of things can still go wrong in the customer's mind. With Returnista, you take away those worries. You have insight into where a package is located and you can proactively share this with your customer. And if there are still any questions, the dashboard gives you instant answers to frequently asked questions.
We help more than 1,000 organizations
optimize their returns process
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Need inspiration before you get started with Returnista?
Scroll through our most read articles
Do you want to guarantee an optimal customer experience?
We'd like to show you how ASOS, Loavies, and Decathlon optimize their returns process.