Return status refers to the current status or stage of a returned product within the return process, such as, for example, "received," "pending," "processed," "exchanged," "replaced," or "refunded.
The most up-to-date status can usually be found in the returns portal where your customer can get insight into the progress and handling of the return.
Also, your customer can often see where the package itself is via a Track & Trace and can thus get a good estimate of the return status that way.
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