Return Status

Return status refers to the current status or stage of a returned product within the return process, such as, for example, "received," "pending," "processed," "exchanged," "replaced," or "refunded.

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The most up-to-date status can usually be found in the returns portal where your customer can get insight into the progress and handling of the return.

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Also, your customer can often see where the package itself is via a Track & Trace and can thus get a good estimate of the return status that way.