Return Reason

A return reason is the reason your customer gives for returning a product, such as because it is damaged, does not meet expectations or because of the wrong size or color.

You can make specifying a return reason mandatory in your return conditions, but only in situations where the legal right of withdrawal does not apply.

What can you, as a store manager, learn from return reasons?

Return reasons can give you insight into potential problems with product quality, size recommendations or customer expectations.

By analyzing return reasons, you can make improvements in product selection, descriptions, images, size information, customer service and return policies to increase customer satisfaction and reduce returns.

Interested in retaining sales and reducing returns?

We are happy to tell you more about our all-in-one return solution. Get in touch: completely free of charge and without obligation.