Exchange Process
An exchange process is a procedure in which you exchange a customer's purchase for another product, rather than issuing a refund like with a regular return.
This way, you can turn the return process into a sales opportunity and you don't have to lose any revenue thanks to a successful exchange.
The performance of the exchange process can be monitored by looking at the exchange rate combined with the refund rate.
![Exchange Process](https://cdn.prod.website-files.com/60379d4bd66535ded76d7572/645a00af78e77eeb832e23c1_pexels-rodnae-productions-5848073.jpg)
More return terms
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