The perfect order rate is a metric that measures the efficiency and accuracy of the order fulfillment process. It is the percentage of orders that are delivered on time, complete, undamaged and with accurate documentation, and therefore often to your customer's satisfaction.
The perfect order rate originated from supply chain management and is used to measure the efficiency and accuracy of the order fulfillment process. By making this rate as high as possible, you ensure that customers are satisfied and returns are minimized.
How do you calculate the perfect order rate?
The perfect order rate is calculated by dividing the number of perfectly executed orders by the total number of orders, then multiplying by 100 to arrive at a percentage.
What is the difference between perfect order rate and no fault found rate?
The perfect order rate looks at the order fulfillment process and is therefore measured at the start of the supply chain, while the no fault found rate looks at returns and is therefore relevant to return logistics and return policies, but not so much to the order or order fulfillment process.
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