New: Returnista integration for Lightspeed users

Returnista is continuously developing. The number of functions and possibilities is growing rapidly and the software is being integrated more and more with other platforms and systems within the e-commerce sector.

Recently, the integration with Lightspeed has been expanded. The link between Lightspeed and Returnista is now even faster and various extra functionalities can be used. 

New features for Lightspeed users 

Retailers who use Lightspeed have an enormous amount of possibilities in personalizing their online store. The central system contains useful themes for the front of the shop, but also an 'eCom back office' for managing shipments, stock, purchases and much more.

For optimal personalisation, Lightspeed also offers a long list of links and plugins for marketing, sales, customer service, stock management, accounting, shipping, branding and returns process optimization, among others.

With the new Returnista integration, Lightspeed users now have access to: 

1. A user-friendly returns portal 

Here, the consumer can easily register a return online. The printing of a return form is no longer necessary, and the customer is done within minutes. 

2. Flexibility through an effective multi-carrier strategy

For the consumer, it is desirable to be able to choose a specific carrier. Is there, for example, a pick-up or delivery point near the customer or does the customer consider sustainable transport important? On Returnista's returns portal, the customers themselves can choose the best option. The more flexibility you offer, the higher customer satisfaction and the lower the threshold for customers to place an order.

3. A comprehensive dashboard with valuable data

By keeping track of data such as return reason (at SKU level) and most returned products, you can easily optimize your offer and way of working. As a result, you will see sales increase and returns decrease.

4. Advantageous return fares

Returnista has good price agreements with various carriers, from which customers also benefit. Thus, returns are carried out through Returnista for very favorable prices. 

Optimize your customer journey with the Returnista integration 

A key benefit of the new integration is the high degree of personalisation, branding and automation it enables. For example, you can:

• Completely adapt the returns portal to the look-and-feel of your Lightspeed web shop, so your customers won't notice that it's an integration.
• Send automatic mails about the returns process. For example, send a message when a return has been received in good order or let the customer know that they can use shop credit instead of a refund.
  

The possibility of fully integrating the returns process with the customer journey ensures greater convenience for the customer and a good chance of increasing sales.

There is more to come

The new integration already offers great opportunities, but there's more to come. The integration is currently being developed even further, so Lightspeed users will soon be able to expect live exchanges and coupons on the platform. We will of course keep all Lightspeed users informed of these developments.

Interested?

Do you need help optimizing your returns process? Or do you have questions about the new Lightspeed integration? We are happy to help. Feel free to contact us or request a demo on our website.