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These Terms of Use apply to any use of the Platform, of any kind, including the registration of a Return, unless the applicability is wholly or partially excluded in writing or otherwise agreed upon.
Download Terms of ServiceVersion: March 11th 2024
The transport of the Return by the Carrier is subject to the general (shipping) conditions of the respective Carrier:
Conditions applicable to Returns insured through the Returnista Platform:
If a Return is sent with insurance coverage through the Returnista Platform, it must meet the following conditions before any compensation can be paid to the Consumer:
- The Return must be sent with a valid Track and Trace code, accompanied by proof of shipment showing that the Return was scanned by store personnel or a courier at the collection point.
- The Return must be sent in suitable packaging that complies with the general shipping conditions of the respective Carrier.
- The Return must not contain prohibited items.
- For Returns containing multiple packages, each package must have a separate Track and Trace code, and insurance must be taken out for the total number of packages within the Return.
- The insurance coverage does not apply to Returns with rented products.
- For Returns covered by the Webshop's warranty or products that are not in pristine condition, the current value of the product will be used.
- The maximum compensation amount per insurance is 200 euros.