Trusted by 1000+ brands in Europe

Turning your returns process into a 

Returnista is a solution for brands looking to reduce return rates, increase exchange rates and offer a delightful returns experience to their customers

Used by 1000+ brands across Europe

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great experience
loyalty booster
sales channel

What you can expect from Returnista

We don't just offer a platform, we are your returns partner every step of the way

Decrease in # of returns

Lower your returns rate between 5-20% and benefit from a better (financial) performance and a more sustainable business

More exchange revenue

Offer your customers a relevant alternative right in the returns process to make sure you offer the best experience and retain revenue

Less return related CS tickets

Proactively communicating about a return orders is great for customer loyalty and the reduction of CS tickets

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Insights

Leverage data to reduce your return rate

The foundation of lowering your return rate is data. Returnista offers an industry leading data platform that allows you to visualize the state of your returns. We help you to act accordingly and lower your returns rate, boosting your financial results.

Returns impact index

Returnista enables you to focus on areas where you can have the greatest impact on your return rate using the returns impact index

Monitor performance over time

Making sure that your actions have the desired outcome is the key to long-term success

Connectivity

Integrate Returnista with your tech stack for maximum impact

Connect your WMS for smooth processing

Prenotifying returns in your WMS allows you to process returns up to 18x times faster

Automate your workflows and save time

Save time with automation that simplifies your tasks

Export or link to your BI platform

Export or link your returns data back to your ERP or BI platform for a single source of truth

Seamless Integration

Use the out of the box integrations with the ecosystem or use our comprehensive set of API and webhooks to create it yourself

Retain revenue

Offer an alternative at the right moment

With Returnista's exchange & store credit modules you will be able to retain revenue which boost customer loyalty and increase the financial performance of your business

Automated exchanges

Store credit with an incentive

Boost customer loyalty

Learn more

What our customer say

Iconic brands use Returnista

Ralph Donhuijsen

Steve Madden

"The results from the first 90 days after going live have been incredibly valuable."

Bas Jansen

Esqualo

"Because of the insights from Returnista's dashboard, we adjusted our product descriptions and pictures. Our return rate has dropped from 47% to 32%."

Stefano Parisi

JHP Fashion

"The implementation of Returnista's returns platform was smooth. After going-live, we saw that we were finally getting returns under control by using Returnista's data insights."

Tom Luijten

Protest Sportswear

"We identified through Returnista the items that are returned much more than our average return rate. We want to reduce those returns, so we dove into the Returns data to understand what reasons were dominant for certain products. The Return-rate impact index helped us easily determine which products to focus on first."

Frank van Dam

STOOV

"The platform is intuitive and therefore works pleasantly. Both my colleagues and I know how to easily navigate our way through the platform."

Henriette van Dam

Plutosport

"We reduced our return rate through an easy, fast and scalable return experience. We also also made our business more sustainable as well as retain more sales."

Jeroen Persoon

Butcher of Blue

"We went from an administrative return burden to a 1-click workflow."

Jeroen Overweg

Filling Pieces

"We reduced our return rate through an easy, fast and scalable. We also made our business more sustainable as well as retain more revenue."

Join Returnista today

Getting a grip on your returns is a driving factor of your success. It's time for action. It's time for Returnista

Schedule a demo

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