Decrease in # of returns
Lower your returns rate between 5-20% and benefit from a better (financial) performance and a more sustainable business
Trusted by 1000+ brands in Europe
Returnista is a solution for brands looking to reduce return rates, increase exchange rates and offer a delightful returns experience to their customers
Used by 1000+ brands across Europe
We don't just offer a platform, we are your returns partner every step of the way
Lower your returns rate between 5-20% and benefit from a better (financial) performance and a more sustainable business
Offer your customers a relevant alternative right in the returns process to make sure you offer the best experience and retain revenue
Proactively communicating about a return orders is great for customer loyalty and the reduction of CS tickets
Insights
The foundation of lowering your return rate is data. Returnista offers an industry leading data platform that allows you to visualize the state of your returns. We help you to act accordingly and lower your returns rate, boosting your financial results.
Returns impact index
Returnista enables you to focus on areas where you can have the greatest impact on your return rate using the returns impact index
Monitor performance over time
Making sure that your actions have the desired outcome is the key to long-term success
Connectivity
Prenotifying returns in your WMS allows you to process returns up to 18x times faster
Save time with automation that simplifies your tasks
What our customer say
"The results from the first 90 days after going live have been incredibly valuable."
"Because of the insights from Returnista's dashboard, we adjusted our product descriptions and pictures. Our return rate has dropped from 47% to 32%."
"The implementation of Returnista's returns platform was smooth. After going-live, we saw that we were finally getting returns under control by using Returnista's data insights."
"We identified through Returnista the items that are returned much more than our average return rate. We want to reduce those returns, so we dove into the Returns data to understand what reasons were dominant for certain products. The Return-rate impact index helped us easily determine which products to focus on first."
"The platform is intuitive and therefore works pleasantly. Both my colleagues and I know how to easily navigate our way through the platform."
"We reduced our return rate through an easy, fast and scalable return experience. We also also made our business more sustainable as well as retain more sales."
"We went from an administrative return burden to a 1-click workflow."
"We reduced our return rate through an easy, fast and scalable. We also made our business more sustainable as well as retain more revenue."