Conditions

The transport of the Return by the Carrier is subject to the general (shipping) conditions of the Carrier concerned:

• DPD Terms (DPD and PostNord).
• DHL Terms (DHL and Bpost)
• UPS Terms
• PostNL Terms

Terms and conditions applicable to Returns insured through the Returnista Platform:

If a Return is sent with insurance coverage through the Returnista Platform, it must meet the following conditions before any compensation can be paid to the Consumer:

• The Return must be sent with a valid Track and Trace code, accompanied by proof of postage showing that the Return has been scanned by store staff or a courier at the collection point.
• The Return must be sent in suitable packaging that complies with the terms and conditions of the relevant Carrier.
• The Return must not contain any prohibited items.
• For Returns containing multiple packages, each package must have a separate Track and Trace code and the insurance must be taken out for the total number of packages within the Return.
• The insurance coverage does not apply to Returns with rented products.
• For Returns that are covered by the Webshop's warranty or products that are not in an impeccable condition, the current value of the product will be used.
• Het maximale schadevergoedingsbedrag per verzekering wordt vermeld bij het afsluiten van de verzekering en is nooit hoger dan €400 per afgeslote verzekering.