Returns cost more money than ever. Since 2019, the number of online shops has increased by 134% percent, while at the same time the number of returns increased by 431%. 

At the same time, the increasing competition among online stores means that every opportunity to stand out must be seized. 

Olivier Muller, co-founder of returns platform Returnista, spoke about this with Kevin Sipin in a webinar for the e-commerce industry from cash flow management platform 'Agicap'.

Topics covered by Olivier in this webinar include general developments in online shopping and returns, how to improve cash flow, and how real-time insight into returns can support this. 

He also discusses how to reduce your return rate and the possibilities of converting returns into exchanges. At the end of this webinar, a number of questions from the audience are also answered.

Curious about Olivier's whole story? Watch Returnista and Agicap's webinar here.

Wondering how the right return solution can bring hidden profits?

Do you need help optimizing your returns process? We are happy to help.

Returns are no longer a pain in the ass with Returnista software. Increase customer satisfaction and reduce your costs with the help of a beautiful returns portal and a complete data dashboard. Do you want to get more value out of your returns process, just like Decathlon, Loavies and ASOS? Then request a demo on our website.