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Make every return an exchange

With Returnista you turn returns from a cost item into a growth factor. Offer smart exchanges and coupons in the return process. This way you prevent loss of turnover, and your web shop retains more customers.

Exchanges based on live stock

Facilitate direct exchanges during the return process

Guide your customers from returns to exchanges

Convert up to 40% of your returns into exchanges

Shop directly with coupons

Generate sales from the return process

Trusted by 1,000+ leading brands

Encourage swaps based on live stock

Turn your returns process from a cost centre into a revenue generator. Also link returns directly to your stock.

Article too big? Offer one size smaller immediately!
Exchanges are directly linked to your stock so you never offer an unavailable product
Is the customer exchanging for a more expensive item? Then the payment can be made directly in the return process.

Guide your customers from return to exchange

Proactively offer exchanges and turn up to 40% of returns into exchanges. That way, you retain more sales and have more loyal customers.

Make exchanges attractive with our customer-friendly user experience
Be proactive and avoid unnecessary returns. Better for you, your customer, and the environment
Retain turnover that would be unnecessarily lost and create more loyal customers

Let customers continue shopping with coupons after a return

With coupons, you can increase the number of sales generated from the return process by up to 40%.

Each customer receives a coupon for the purchase price after completing the return process
Coupons can be exchanged for another product directly in your webshop
The customer does not use the coupon? It expires automatically as soon as the return is processed

Start today with Returnista

We are happy to tell you more about our all-in-one return solution. Completely free of charge and without obligation.

We are here for all your questions

What return data does Returnista collect?

With Returnista's returns platform you can collect all relevant data on returns from your webshop, such as open returns, reasons for returns, return status, and return data on specific products down to SKU level.

Where can I view my return dates?

By logging into Returnista's returns platform you can view all relevant returns data from your webshop in your personal dashboard. Here you can find all the information you need at a glance. Centralised in a clear dashboard.

How do I export my return data?

In your dashboard, navigate to the 'Statistics' tab in the left menu. Here, you can click on the 'More options' icon (three dots) for each component to export the data as a CSV file. It is also possible to set up an endpoint to automate the export to, for example, your CMS or BI-tools.

How can I best analyse my return data?

You can analyse your return data in a number of different ways. Be sure to include the reasons for the return. This data can provide insight into the quality of certain products, or indicate a lack of clear product information. Translate these insights into action points to improve your sales process.

Create a great return experience too

"The entire returns process now runs super-smoothly. And if something does go wrong, you are helped quickly, professionally and friendly."

Giuseppe Hentenaar
Head of E-Commerce, Love Stories
5

Michaela - Netherlands

Exchanging, packing and returning my stuff was so quick!

5

Peter - Netherlands

Everything was simple and absolutely perfect!

Start today with Returnista

We are happy to tell you more about our all-in-one return solution. Completely free of charge and without obligation.

Request a demo

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