Return Flow

The return flow is the movement of returned products throught the entire chain of return logistics.

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It includes the process of returning, receiving, inspecting, processing and possibly restocking or disposing of returned items according to your store's return policy.

What are the return flows?

For online stores, returns are considerably more painful than for retailers; these two return flows are quite different.

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Online store owners experience more pain from returns than physical stores because of transportation and depreciation costs.

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Compared with physical stores, Web shops are much less likely to be able to resell returned products at the regular price, even if they are still in good condition.

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Often, the returned items show signs of use, such as opened and resealed packaging or damaged original boxes. This forces online stores to sell these products at a lower price than if they had been tried on in a fitting room, resulting in significant depreciation costs.

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